Returns & Refunds Policy
At Tiny Moments, we want you to enjoy your Advent Calendar and family activities. If something isn’t right, we’re here to help.
1. Returns
- You may return unopened and unused products within 14 days of receiving them.
- To start a return, email us at hello@tinymoments.store with your order number.
- Items must be in their original packaging and condition.
2. Refunds
- Once we receive your return, we’ll inspect it and notify you.
- If approved, your refund will be processed back to your original payment method.
- Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.
3. Shipping costs
- You are responsible for return shipping costs unless the product is damaged or incorrect.
- We recommend using a tracked shipping service for safe delivery.
4. Damaged or incorrect items
- If your order arrives damaged or you receive the wrong product, let us know within 7 days.
- We’ll send you a replacement at no cost or issue a full refund.
5. Non-returnable items
- Personalized or digital products (if we offer them) cannot be returned.
- Opened or used items cannot be refunded for hygiene and safety reasons.
6. Questions?
If you’re unsure whether your product qualifies for a return, just contact us:
📧 hello@tinymoments.store
📍 V. Kreves pr. 93-12, LT-50366, Kaunas, Lithuania
✨ Our goal is to keep things simple and fair — so your family can focus on what matters most: time together.